People Operations Team

Salary: £36,000 to £40,000 per annum

Department: Marketing and Communications

Location: Southbank Centre, London

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We are currently looking for a Membership Manager to join our Audience Insight team on a full time, permanent basis.

This role is key to developing Southbank Centre’s Membership pool and its relationships with Members, the growth of which is critical to our success in nurturing loyal audiences, and a critical revenue stream. Southbank Centre’s Members are a key segment of our audience and supporter base. They enjoy priority booking, free access to the Hayward Gallery and use of our Membership Lounge in the Royal Festival Hall and provide the Southbank Centre with an important source of income. The small team responsible for recruiting, retaining and engaging our Members encourage this group as regular ticket buyers (as well as potential donors) with an interest in Southbank Centre’s wider programmes and impact. Excellent marketing, data analysis and communications skills are central to this role.

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As an experienced marketeer able to communicate membership and loyalty products in a compelling way, you will be effective in briefing colleagues to ensure communications and campaigns deliver maximum impact. You will be comfortable analysing data of all kinds to determine trends, inform campaigns and strategies, report on financial targets and identify new opportunities. You’ll be sales driven, and energised by driving growth across our Membership and audience loyalty products both by ensuring we maximise our retention levels and identify new target audiences to recruit.

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