ICE promotes and advances civil engineering.

Subscription Manager - ICE - Hybrid

Job Description

Applications closed: 
May 7, 2024
Posted on: 
April 24, 2024

ICE is an international membership organisation that promotes and advances civil engineering around the world. ICE is a qualifying body, a centre for the exchange of specialist knowledge, and a provider of resources to encourage innovation and excellence in the profession worldwide.


  • Champion exceptional member service, ensuring timely responses and accurate information
  • Oversee day-to-day operations of the subscriptions department, driving efficiency and continuous improvement
  • Lead and mentor a team of dedicated professionals, fostering a culture of collaboration and development
  • Partner with internal stakeholders across the organisation to deliver a seamless membership experience
  • Contribute to strategic initiatives, including the annual lapsing campaign and data reconciliation projects

Job Requirements

  • Proven track record in membership management, customer service, and team leadership
  • Expert knowledge of database management and strong analytical skills
  • Excellent comms and interpersonal skills, with the ability to build rapport with diverse stakeholders
  • Background in continuous improvement and a commitment to delivering results

Salary and benefits:

  • £52K p.a.
  • Hybrid (2 days office, 3 days remote)
  • 25 days holiday + public holidays + Christmas shutdown
  • Up to 8% contributory pension
  • 24 hour employee support line
  • Death in service benefit equivalent to one year’s salary
  • Interest free season ticket loan
  • Cycle to work scheme
  • Big Gym membership savings with the Gymflex scheme
Apply now

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